Skills for the Administrative Assistant

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

What Will Delegates Learn?

  • Understand the importance of professional presence on the job.
  • How to self-manage to become more effective and efficient.
  • Improved communications skills, including listening, questioning, and being more assertive.
  • Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.

What Topics are Covered?

  • Personal best, professional best
  • Putting others at ease
  • Distorted thinking
  • The steps to feeling good
  • Understanding and improving your assertiveness
  • Communication skills (written, verbal, non-verbal)
  • Self-management
  • Setting goals
  • Working as a team and with difficult people
  • Learning to say no
  • Dealing with stress

 

Inventory Management: The Nuts & Bolts

Most companies carry too much inventory. “You can’t sell from an empty wagon,” is usually the reasoning. Being over-stocked means the company will likely not run out of anything. But what about the inventory that has celebrated a few birthdays in the warehouse? Has anyone stopped to calculate the true cost of worrying about “running out?” The costs of maintaining excessive inventory usually far outweigh the true cost of not being able to quickly deliver a particular item to a customer once in a very long while. A balance must be struck between inventory levels and turnover. Good inventory managers know what stock moves at what rate. They carefully plan re-order levels to ensure that the chances of running out are minimized while the turnover rate is maximized.

What will Delegates Learn?

  • Understand terms that are frequently used in warehouse management
  • Identify the goals and objectives of inventory management, and measure your process against these goals
  • Calculate safety stock, reorder points, and order quantities
  • Evaluate inventory management systems
  • Identify the parts of the inventory cycle
  • Better maintain inventory accuracy

What topics are covered?

  • What is inventory?
  • Types of inventory
  • Key players
  • Setting up the warehouse
  • What makes a good inventory management system?
  • The warehouse inventory cycle
  • Identifying demand
  • Validating inventory
  • The put-away and receiving process
  • Maintaining inventory accuracy
  • The outbound process
  • Industry trends

 

The Minute-Taker’s Workshop

No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings. Meetings are costly, whether they are held in a company boardroom or at the local coffee shop.
To ensure that meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then the meeting may just as well not have taken place.

If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information needed.

What Will Delegates Learn?

  • Recognize the importance of minute-taking.
  • Develop key minute-taking skills, including listening skills, critical thinking, and organization.
  • Be able to resolve many of the complaints that affect minute-takers.
  • Be able to write minutes that are suitable for formal meetings, semiformal meetings, and action minutes.
  • Be an efficient minute-taker in any type of meeting.
  • Be able to prepare and maintain a minute book.

What Topics are Covered?

  • The role of a minute taker
  • The skills of a minute taker
  • Meeting agreements
  • Minute styles (formal, informal, and action)
  • What do I record?
  • Techniques for preparing minutes
  • The minute book
  • Taking minutes in an interactive meeting