Human Resources Training: HR for the Non HR Manager

This is a three-day overview of human resource issues facing today’s business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline).

What Will Delegates Learn?

  • The latest trends in the human resource field and the changing role of the human resource professional.
  • How to write job specifications and identify core competencies.
  • Methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques.
  • How to get employees off to a good start.
  • How to deal with compensation and benefits.
  • How to maintain healthy employee relations.
  • How to make performance appraisals a cooperative process
What Topics are Covered?

  • Planning employee orientation
  • The interview process
  • Using Behaviour Description Interviewing
  • The importance of job descriptions
  • Advertising for resumes
  • Absenteeism
  • Diversity
  • Compensation and benefits
  • Discipline & Termination

 

Performance Management: Managing Employee Performance

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop will give you some of those skills.

What Will Delegates Learn?

  • Understand the role of goal setting in performance management.
  • Have tools to help your employees set and achieve goals.
  • Have a three-phase model that will help you prepare employees for peak performance, activate
What Topics are Covered?

  • The Shared Management Model
  • Setting Goals
  • Phase I (Preparation): Choosing the Right Person for the Job, Setting Standards, Coaching, and Training
  • Phase II (Activation): Motivation
  • Phase III (Ongoing and Formal Evaluation): Feedback and Performance Reviews
  • The Shared Management Model
  • Setting Goals
  • Phase I (Preparation): Choosing the Right Person for the Job, Setting Standards, Coaching, and Training
  • Phase II (Activation): Motivation

 

Hiring for Success: Behavioural Interviewing Techniques

This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behaviour-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioural interview even further with a discussion of communication techniques and the use of other types of interview questions.

What Will Delegates Learn?

  • Recognize the costs incurred by an organization when a wrong hiring decision is made.
  • Develop a fair and consistent interviewing process for selecting employees.
  • Prepare better job advertisements and use a variety of markets.
  • Be able to develop a job analysis and position profile.
  • Use traditional, behavioral, achievement oriented, holistic, and situational interview questions.
  • Enhance communication skills that are essential for a skilled recruiter.
  • Effectively interview difficult applicants.
  • Check references more effectively.
  • Understand the basic employment and human rights laws that can affect the hiring process
What Topics are Covered?

  • The cost of hiring errors
  • Why use behavioural interview techniques
  • How to get the information you need
  • Advertising guidelines
  • Communication skills
  • Writing the interview questions
  • Defensible resume screening
  • Developing an effective interview format
  • Ethical and legal issues
  • Interviewing techniques
  • Asking questions and listening for answers
  • Reference checks

 

Business Leadership: Becoming Management Material

This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

What Will Delegates Learn?

  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organized and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.
What Topics are Covered?

  • Learning organizations
  • Peter Senge’s learning disciplines
  • What leadership is and is not (including servant leadership)
  • Kouzes and Posner’s five leadership practices
  • Core skills like communication, body language, delegation, meetings, and time management
  • Understanding the trust cycle and building trust
  • Managing change
  • SWOT analysis and problem solving
  • Giving effective, constructive feedback
  • Building good relationships