The Professional Supervisor

In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This three-day workshop will give you just that opportunity.

What Will Delegates Learn?

  • You will understand the scope and nature of the supervisory position.
  • You will learn some ways to deal with the challenges of the role.
  • You will recognize the responsibilities you have as a supervisor, to yourself, to your team, and to your organization.
  • You will identify key techniques to help you plan and prioritize effectively
  • You will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.

What Topics are Covered?

  • Adjusting to your role
  • A supervisor’s responsibilities
  • Making plans
  • Setting goals
  • Leadership
  • The Situational Leadership model
  • Problem employees
  • Synergy
  • Trust
  • Team development
  • Communication skills
  • The communication process
  • Motivation
  • Orientation
  • Training
  • Providing feedback
  • Delegation
  • Dealing with conflict
  • Discipline

 

The ABC’s of Supervising Others

This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Will Delegates Learn?

  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for making sure you give employees instructions that are clear and understood.
  • Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

What Topics are Covered?

  • Pre-assignment review
  • Making the transition
  • Responsibilities of a supervisor
  • Setting goals
  • Planning for success
  • Listening skills
  • Asking questions
  • Giving feedback
  • Ask for what you want
  • Giving instructions
  • Orders, requests, and suggestions
  • Managing conflict
  • Dealing with difficult employees
  • Dealing with others
  • The reciprocal quality of relationships

 

Inventory Management: The Nuts & Bolts

Most companies carry too much inventory. “You can’t sell from an empty wagon,” is usually the reasoning. Being over-stocked means the company will likely not run out of anything. But what about the inventory that has celebrated a few birthdays in the warehouse? Has anyone stopped to calculate the true cost of worrying about “running out?” The costs of maintaining excessive inventory usually far outweigh the true cost of not being able to quickly deliver a particular item to a customer once in a very long while. A balance must be struck between inventory levels and turnover. Good inventory managers know what stock moves at what rate. They carefully plan re-order levels to ensure that the chances of running out are minimized while the turnover rate is maximized.

What will Delegates Learn?

  • Understand terms that are frequently used in warehouse management
  • Identify the goals and objectives of inventory management, and measure your process against these goals
  • Calculate safety stock, reorder points, and order quantities
  • Evaluate inventory management systems
  • Identify the parts of the inventory cycle
  • Better maintain inventory accuracy

What will Delegates Learn?

  • Understand terms that are frequently used in warehouse management
  • Identify the goals and objectives of inventory management, and measure your process against these goals
  • Calculate safety stock, reorder points, and order quantities
  • Evaluate inventory management systems
  • Identify the parts of the inventory cycle
  • Better maintain inventory accuracy

 

The Minute-Taker’s Workshop

No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings. Meetings are costly, whether they are held in a company boardroom or at the local coffee shop.
To ensure that meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then the meeting may just as well not have taken place.
If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information needed.

What Will Delegates Learn?

  • Recognize the importance of minute-taking.
  • Develop key minute-taking skills, including listening skills, critical thinking, and organization.
  • Be able to resolve many of the complaints that affect minute-takers.
  • Be able to write minutes that are suitable for formal meetings, semiformal meetings, and action minutes.
  • Be an efficient minute-taker in any type of meeting.
  • Be able to prepare and maintain a minute book.

What Topics are Covered?

  • The role of a minute taker
  • The skills of a minute taker
  • Meeting agreements
  • Minute styles (formal, informal, and action)
  • What do I record?
  • Techniques for preparing minutes
  • The minute book
  • Taking minutes in an interactive meeting