This is a 2 day course.

Course Objectives

How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this two-day workshop.

Who should attend?

SMME Business Owners, Supervisors, Team Leaders and Line Managers

Course Outcomes

Upon completion of course, participants should be able to:

  • Understand what behavior is and is not appropriate in the workplace, and why
  • Help your company create and implement a harassment policy
  • Protect yourself and your staff against harassment incidents and complaints
  • Understand when mediation is and is not appropriate
  • Understand the four-stage complaint resolution process
  • Help identify solutions to a harassment complaint

Course Outline

What you will learn:

  • Reasonable man/woman guidelines
  • Benefits of harassment training
  • Types of harassment
  • Preventing harassment
  • Protecting yourself from harassment
  • Confronting a harasser
  • The effective NO
  • The four-stage complaint process
  • Mediation
  • False complaints
  • Keeping the workplace running